Welcome to Hydrangeas Zone’s FAQ section! We’ve compiled answers to common questions about our premium plants, delivery services, and gardening support. Whether you’re planning an English-style garden with our hydrangeas or adding majestic magnolia trees to your landscape, we’re here to help your gardening dreams blossom.

About Our Products

What types of plants does Hydrangeas Zone specialize in?
We specialize in premium flowering shrubs and trees including our signature hydrangeas, vibrant azaleas, elegant camellias, majestic magnolia trees, and aromatic eucalyptus trees. Each plant is carefully selected for its quality and garden appeal.
How do you ensure the quality of your plants during shipping?
Every plant receives special handling with climate-appropriate packaging, moisture control, and careful preparation by our horticulture team. We prune plants for travel and include specific care instructions to ensure they arrive ready to thrive.
Are your plants suitable for beginner gardeners?
Absolutely! While we offer premium specimens favored by experienced gardeners, we include detailed care instructions with every order. Our hydrangeas and camellias are particularly rewarding for beginners looking to create beautiful displays.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are processed through our encrypted checkout system.
Can I modify or cancel my order after placement?
Orders can typically be modified or canceled within 12 hours of placement while our horticulture team begins preparation. Please contact us immediately at [email protected] with your order number.
Do you offer wholesale or bulk pricing?
Yes! We provide special pricing for landscape professionals and bulk orders. Please contact our customer service team to discuss your specific needs.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping methods:
– Standard Shipping ($12.95): Via DHL/FedEx, arrives 10-15 days after dispatch
– Free Shipping: For orders over $50 via EMS, arrives 15-25 days after dispatch
All shipments include climate-appropriate handling and careful packaging.
How long does order processing take?
Each order receives 1-2 business days of personalized preparation from our horticulture team, including quality inspections and proper packaging before shipment.
Do you ship internationally?
We ship globally except to Asia and certain remote areas due to agricultural restrictions. International orders include all necessary phytosanitary certifications and maintain our quality standards.
What should I do when my plants arrive?
For best results:
1. Unpack immediately upon arrival
2. Water according to included instructions
3. Allow 2-3 days in partial shade before transplanting
4. Contact us within 24 hours if any issues arise

Returns & Guarantees

What is your return policy?
We guarantee your satisfaction. If any plant arrives in poor condition, please contact us at [email protected] within 15 days of delivery. We’ll happily replace your plant or provide store credit.
What if my plant doesn’t survive after planting?
While we can’t guarantee plants after they’ve been transplanted (as care depends on local conditions), we’re happy to provide expert advice. Many factors affect plant survival, so we recommend following our detailed care instructions.
Do you offer replacements for damaged shipments?
Yes, we replace plants damaged in transit at no additional cost when reported within 15 days of delivery. Please include photos of the damaged plants and packaging in your email to [email protected].

Plant Care Advice

Where can I find care instructions for my plants?
Each shipment includes species-specific care instructions. For additional guidance, our website features growing tips under each plant category, from azaleas to magnolia trees.
Can you advise on companion planting?
Certainly! Our hydrangeas pair beautifully with camellias, while magnolia trees create wonderful structure for shade-loving azaleas. Contact us for personalized garden design suggestions.
What’s the best season to plant your specimens?
Most of our plants ship ready for their ideal planting season. Hydrangeas and azaleas prefer spring/fall planting, while magnolia trees and eucalyptus can be planted in early spring through summer in most climates.

Still have questions? Our gardening enthusiasts are always happy to help! Contact us at [email protected] or write to: Hydrangeas Zone, 3819 Dartmouth Avenue, Nashville, TN 37215, USA.

Happy gardening from the Hydrangeas Zone team!