At Hydrangeas Zone, we take as much care in packaging your plants as we do in growing them. However, we understand that sometimes a return or exchange may be necessary. Our policy is designed with the same thoughtfulness we apply to selecting our premium hydrangeas, magnolia trees, and other botanical treasures.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for a return:

  • Plants must be in their original condition (alive and healthy)
  • Original packaging must be intact
  • A copy of your order confirmation or receipt must accompany the return

Please note: Due to their delicate nature, cut flowers and seasonal plants marked as “final sale” cannot be returned. Live plants that show signs of improper care after delivery may not qualify for return.

Return Process

Follow these simple steps to return your items:

  1. Contact us at [email protected] within 15 days of receiving your order to initiate a return
  2. Provide details about your order and reason for return (use our template below)
  3. We’ll email you a Return Authorization Number and shipping instructions
  4. Package your return securely, including all original packing materials
  5. Ship your return to our nursery address (you’ll receive specific instructions)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we’ll send you an email to notify you that we’ve received your returned item. We’ll also notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within:

  • Credit cards: 5-7 business days
  • PayPal: 3-5 business days

Exchange Process

To exchange an item for a different plant variety (perhaps swapping azaleas for camellias):

  1. Follow the same process as a return
  2. In your email, specify the item you’d like to exchange for
  3. We’ll calculate any price difference and process accordingly

Exchanges are subject to availability. If your requested exchange isn’t available, we’ll issue a refund instead.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Hydrangeas Zone Team,

I would like to request a return for my recent order (Order #______ placed on [date]).

Items to return:
– [Plant name and quantity]
– [Plant name and quantity]

Reason for return: [Please provide details]

Preferred resolution: [Refund / Exchange for (specific plant)]

Please send me the return authorization and instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Damaged or Incorrect Items

If your eucalyptus trees or other plants arrive damaged or incorrect, please contact us immediately at [email protected] with photos of the damaged items and packaging. We’ll arrange for a replacement or refund without requiring you to return the item.

At Hydrangeas Zone, we stand behind our plants as strongly as our magnolia trees stand in your garden. Your satisfaction is our priority, and we’re committed to making the return process as smooth as possible.

Happy gardening,
The Hydrangeas Zone Team