Term and Conditions

Welcome to Hydrangeas Zone! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium plants. By accessing hydrangeasrm.com and placing an order, you agree to these terms in full. Please read them carefully before proceeding.

1. Website Usage

1.1 Eligibility

Our website and services are intended for individuals who are at least 18 years old and reside in our shipping regions (excluding certain Asian countries and remote areas). By using our site, you confirm you meet these requirements.

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized account activity

2. Product Information

2.1 Plant Descriptions

We take great care in describing our azaleas, camellias, eucalyptus trees, hydrangeas, and magnolia trees. However:

• Plant colors may vary slightly due to monitor settings and natural variations
• Seasonal availability may affect certain species
• Growth results depend on local climate and care conditions

2.2 Pricing

All prices are in USD and include standard packaging costs. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

3. Ordering Process

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending a confirmation email. We may decline orders for:

• Items out of stock
• Suspected fraudulent activity
• Shipping restrictions to your location

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. For security, we never store complete payment details on our servers.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once shipped.

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
• Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch

4.3 International Considerations

Customers are responsible for:

• Any customs duties, taxes, or import fees
• Complying with local plant import regulations

5. Returns & Refunds

5.1 Return Eligibility

We accept returns within 15 days of delivery for:

• Live plants in original condition with intact packaging
• Items damaged during transit (with photographic evidence)
• Incorrect items shipped by our error

Non-returnable items include cut flowers and seasonal “final sale” plants.

5.2 Return Process

To initiate a return:

1. Contact [email protected] within 15 days
2. Provide order details and reason for return
3. Follow the provided return instructions

Customers are responsible for return shipping costs unless the return results from our error.

5.3 Refund Processing

Refunds are issued to the original payment method within:

• 5-7 business days for credit cards
• 3-5 business days for PayPal

6. Intellectual Property

All content on hydrangeasrm.com, including plant photography, descriptions, and branding, is the property of Hydrangeas Zone and protected by copyright laws. You may not:

• Reproduce or redistribute our content without permission
• Use our plant images for commercial purposes
• Reverse engineer any website components

7. Limitation of Liability

Hydrangeas Zone shall not be liable for:

• Plant performance after delivery, as growing conditions vary
• Shipping delays caused by carriers or customs
• Incorrect care instructions followed from third-party sources
• Incidental or consequential damages related to plant purchases

Our maximum liability is limited to the purchase price of the affected items.

8. Governing Law

These Terms shall be governed by the laws of Tennessee, USA. Any disputes shall be resolved in the courts of Nashville, TN.

9. Policy Updates

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.